We at Credynova, values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any manner.

1. Scope and Applicability

This Privacy Policy applies to all users, visitors, and clients who access our website, mobile applications, or services. It supervises how we handle personal data in compliance with:

• a. General Data Protection Regulation (GDPR) (EU 2016/679)
• b. California Consumer Privacy Act (CCPA)
• c. Personal Data Protection Laws applicable in relevant jurisdictions.

2. Information We Collect

We collect the following categories of personal data:

A. Information You Provide Directly:

• a. Name, email address, phone number, and company details.
• b. Billing, payment, and financial information for transactions.
• c. Information shared through forms, inquiries, or communication.

B. Information Collected Automatically:

• a. Cookies and Tracking Technologies: IP address, browser type, location data, and browsing behavior.
• b. Device Information: Device model, operating system, and unique device identifiers.
• c. Log Data: Details of your visit, pages viewed, and interactions with the website.

C. Third-Party Information:

• a. Data received from partners, affiliates, or service providers.
• b. Publicly available business information from social media or directories.

3. Purpose of Data Collection

We collect and process your data for the following purposes:

• a. Service Delivery: To provide carbon credit services, consultancy, and other offerings.
• b. Customer Support: Responding to inquiries, providing technical support, and resolving issues.
• c. Marketing and Communication: Sending newsletters, promotional content, and service updates (you may opt-out at any time).
• d. Legal Compliance: To meet regulatory obligations, prevent fraud, and enforce our terms.
• e. Improvement & Analytics: Enhancing our website, services, and user experience using aggregated data.

4. Legal Basis for Data Processing

We process your personal data under the following legal bases:

• a. Consent (Article 6(1)(a) GDPR) – When you opt-in for communications.
• b. Contractual Necessity (Article 6(1)(b) GDPR) – To fulfill a contract with you.
• c. Legal Obligations (Article 6(1)(c) GDPR) – Compliance with applicable laws.
• d. Legitimate Interest (Article 6(1)(f) GDPR) – Enhancing services and ensuring security.

5. Data Sharing and Disclosure

We may share your personal data with:

• a. Service Providers: Cloud storage, payment processors, and IT service providers.
• b. Regulatory Authorities: To comply with legal requirements.
• c. Business Partners: In case of partnerships, collaborations, or joint ventures.
• d. Third-Party Analytics Providers: Such as Google Analytics for improving our services.
• e. Merger or Acquisition: If our company undergoes a merger, acquisition, or asset sale, data may be transferred accordingly.

We do not sell, rent, or trade your personal information to third parties.

6. Data Retention

We retain personal data as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods may vary based on:

• a. Legal and regulatory obligations.
• b. Business and contractual requirements.
• c. User requests for data deletion (subject to legal limitations).

7. Data Security Measures

We implement strict security measures to protect your personal data from unauthorized access, misuse, or disclosure:

• a. Encryption: SSL/TLS encryption for secure data transmission.
• b. Access Control: Role-based access to restrict unauthorized data handling.
• c. Regular Security Audits: Periodic assessments to maintain cybersecurity.
• d. Incident Response: Procedures in place for data breaches and prompt notifications if required by law

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

A. GDPR Rights (For EU/EEA Users):

• a. Right to Access: Obtain copies of your personal data.
• b. Right to Rectification: Request corrections to inaccurate data.
• c. Right to Erasure: Request deletion of data under certain circumstances.
• d. Right to Restrict Processing: Limit the way we use your data.
• e. Right to Data Portability: Request transfer of your data.
• f. Right to Object: Withdraw consent or object to processing.

B. CCPA Rights (For California Residents):

• a. Right to Know: Request details about personal data collected.
• b. Right to Delete: Ask for data deletion (with exceptions).
• c. Right to Opt-Out: Prevent the sale of personal data.

To exercise any rights, contact us at: info@credynova.com

9. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to improve user experience:

• a. Essential Cookies: Required for website functionality.
• b. Analytics Cookies: Track site performance and usage.
• c. Marketing Cookies: Personalize ads and promotions.

You can manage cookie preferences via browser settings.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

11. International Data Transfers

If you are accessing our services from outside your home country, your data may be transferred to and processed in jurisdictions with different data protection laws.

For EU users, we ensure compliance with GDPR-approved safeguards, including Standard Contractual Clauses (SCCs).

12. Children’s Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal data from minors. If we become aware of such collection, we will take steps to delete the data.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be communicated via our website with an updated “Effective Date.”

14. Contact Us

For any questions, concerns, or data protection requests, please contact:

Credynova Email: info@credynova.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to our data handling practices.